Effective Date: 1st November 2024
Welcome to Gleam SuperCare Auto! These Terms and Conditions (“Terms”) govern your use of our services, website, and mobile application. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.
1. Definitions
- “We,” “Us,” or “Our”: Refers to Gleam SuperCare Auto, its employees, and affiliates.
- “You” or “Customer”: Refers to any individual using our services or accessing our platforms.
- “Services”: Refers to the auto detailing, cleaning, and other related services provided by Gleam SuperCare Auto.
2. Booking and Payment
- Bookings: All bookings are subject to availability and must be confirmed via our platform, phone, or in person.
- Payments: Payments can be made online, via card, or in person. Full payment is required before service commencement unless otherwise agreed.
- Cancellations: Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may result in a fee.
3. Services
- Service Scope: Details of the services included in each package are described on our website or app. Additional services may incur extra charges.
- Vehicle Condition: The customer must disclose any pre-existing damage or issues with the vehicle before the service begins. We are not responsible for undisclosed damages.
- Results: While we strive for perfection, results may vary based on the vehicle’s condition, age, and previous care.
4. Customer Responsibilities
- Vehicle Preparation: Ensure the vehicle is accessible, free of personal belongings, and safe for our staff to work on.
- Valuables: We are not responsible for loss or damage to personal items left in the vehicle.
- Compliance: Customers must comply with all instructions provided by our staff to ensure safe and efficient service delivery.
5. Limitation of Liability
- Damage Claims: While we take utmost care, we are not liable for minor, incidental, or unavoidable damages caused during the service. Claims must be reported within 24 hours of service completion.
- Force Majeure: We are not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, power outages, or strikes.
6. Promotions and Discounts
- Promotions and discounts are subject to specific terms outlined in their offers.
- Promotions cannot be combined unless explicitly stated.
- We reserve the right to modify or cancel any promotional offers at our discretion.
7. Intellectual Property
All content on our website, app, and branding materials, including logos, images, and text, is the property of Gleam SuperCare Auto. Unauthorized use or reproduction is prohibited.
8. Privacy Policy
Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.
9. Termination
We reserve the right to refuse or terminate services at any time if the customer violates these Terms or engages in inappropriate behavior toward our staff.
10. Governing Law and Dispute Resolution
- Jurisdiction: These Terms are governed by the laws of Malaysia.
- Dispute Resolution: Any disputes will first be addressed through informal negotiation. If unresolved, disputes will be settled by arbitration in accordance with local laws.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website or app, and continued use of our services constitutes acceptance of the changes.
12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
Email: admin@gleamsupercare.com
Phone: +60147766277
Address: 20, Jalan Suria 2, Suria Nilai 3, 71800, Nilai, Negeri Sembilan
By using Gleam SuperCare Auto, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing us for your vehicle care needs!